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Marketing starts long before you launch. Market research, planning, and preparation are critical parts of any marketing strategy.

Competitor Research

I have been up against tough competition all my life. I wouldn’t know how to get along without it. - Walt Disney

  • Make a list of competitors (see this list of tools to research competitors).
  • Competitor data to collect:
    • Link to their website.
    • “One-liners” and taglines competitors use.
    • Pricing and business model.
    • Blog/RSS link.
    • Social media links.
    • Key employees on social media.
  • Subscribe to RSS feeds of your competitors’ blogs.
  • Follow your competitors and their key employees on social media.
  • Monitor competitors’ websites for changes.
  • Site monitoring tools to try:
  • Subscribe to industry newsletters, magazines, trade journals etc.
  • Use Google Trends to do initial demand and search volume research.

Customer Research

If we knew what we were doing it wouldn’t be called research. - Albert Einstein

  • Find people in your contact list who might be future customers. Get their feedback on your idea.
  • Attend meetups or conferences for your target market.
  • Meet another entrepreneur who has a similar or competitive product.
  • Make a list of your competitors’ customers:
    • Check competitors’ Twitter followers, mentions.
    • Look through their Facebook fans.
    • Find people who follow them on Linkedin.
    • Check their website. Some companies list customer stories on their websites.
  • Reach out to your competitors’ customers, find out what they like/don’t like.
  • Create an “early access” list for potential future customers.

PR (Public Relations) Preparations

  • Create list of tech, startup, and industry blogs.
  • Create list of local small business journals.
  • Create list of local bloggers and journalists in your industry.
  • Create a “Media Kit” page (check out this example).

Website Setup

Email Setup

See this list of email marketing tools for services that make managing email easier.

Email is the Jason Bourne of online: somebody’s always trying to kill it. It can’t be done. - Unknown

  • Set up email address to send and receive emails.
  • Set up email list and signup form.
  • Create a standard email template for your brand.
  • Create transactional emails for when users sign up/purchase.

Blog Setup

Content Marketing is all the marketing that’s left. - Seth Godin

Social Media Setup

Social media is the ultimate equalizer. It gives a voice and a platform to anyone willing to engage. - Amy Jo Martin, CEO of Digital Royalty

  • Search for availability of names on social networks using KnowEm.
  • Choose the social media accounts you’ll use:
    • Facebook
    • Twitter
    • Linkedin
    • Pinterest
    • Instagram
    • Snapchat
    • YouTube
  • Standardize profile image, background photo, links and call to action across social channels.
  • Consider putting premium content behind “pay with a tweet”.


Once you launch, the real fun begins! Whether you go out with a bang or you gradually grow your userbase over months, getting customer feedback is essential for building a successful startup.

Free Promotional Channels

I don’t care how much money you have, free stuff is always a good thing. - Queen Latifah

You must spend money to make money. - Plautus, Ancient Roman playwright


Much of marketing is staying consistent over time. While you need to know that a tactic is viable, you might have to stick with it for weeks to see real results.


Blogging is like work, but without coworkers thwarting you at every turn. - Scott Adams, Creator of Dilbert

  • Build/update publishing calendar for your blog.
  • Regularly post blog posts on your blog(s).
  • Solicit guest posts from early customers and fans of your product.
  • Repurpose existing blog posts:
    • Record/post video of you reading the post on YouTube.
    • Turn posts into a podcast.
    • Create an infographic based on the post.
    • Create a presentation of your post.
  • Promote your blog content (see this big checklist for more promotional ideas:
    • Send post to your email list.
    • Promote on your social media.
    • Email friends and relatives, ask them to share if relevant.
    • Send to other bloggers for feedback, ask to share if they like it.
    • Add your latest blog post or landing page to your email signature.
    • Submit your post to relevant aggregators and niche communities.
  • Refresh old blog posts every 6-12 months


Any email that contains the words ‘important’ or ‘urgent’ never are, and annoy me to the point of not replying out of principle. - Markus Persson, aka “Notch”, creator of Minecraft

  • Send a regular email newsletter with blog posts, use cases, customer stories, etc.
  • Promote email list on social media.
  • Send 20 cold emails per week to connect with early customers and get direct feedback.
  • Send new users a personal email introducing yourself.

Social Media

We have technology, finally, that for the first time in human history allows people to really maintain rich connections with much larger numbers of people. – Pierre Omidyar, Founder of eBay

  • Schedule regular social media content (try these social media tools to help automate the social media process).
  • Social media content ideas to try:
    • Show what happening “behind the scenes” (eg: pictures of your workspace, in-development features, etc.).
    • Blog posts from your blog (or partners’ blogs).
    • Special offers or discounts.
    • Relevant news, advice, or blogs.
    • Funny or inspiring quotes.
    • Polls or questions for your followers.
    • Suggested books.
    • Useful tools or websites.
  • Join Facebook and Linkedin groups where your product might be beneficial.
  • Send exclusive offers to LinkedIn/Facebook Group owners.
  • Join Twitter chats related to your industry/product.
  • Search Twitter for people talking about issues you’re solving with your project and interact with them.
  • Give early users discounts for taking pics with your product.

Public Relations

The art of publicity is a black art; but it has come to stay, and every year adds to its potency. – Thomas Paine

  • Ask bloggers with list articles to add your site to their content.
  • Reach out to small business journals, reporters, bloggers. Inform and ask for coverage.
  • Reach out to podcasters, try to get featured on their show.
  • Find professors and students with .edu sites to link to your content (good for SEO).
  • Find reviews or lists of similar products. Ask to be added or leave a comment about your product.
  • Guest post on other blogs:
    • Build a list of blogs that are a good fit for your product and accept guest posts. Save their contact form/information.
    • Write a few posts on your own blog first (to use as a demonstration).
    • Create a list of “pitches,” blog post ideas with a title and one paragraph summary that might grab bloggers.
    • Pitch the blogs one idea each. See what they respond to.
    • Help promote your posts via social media, email lists, etc.
    • Reach back out in a month and try another pitch. Try to become a “regular”
  • Join and participate in forums related to your product or industry.

External Sites


After you’ve kicked off your marketing engine and you start to see results, it’s time to optimize. The following ideas will help you get started, but optimizing your marketing efforts is a never-ending challenge.

  • Run a customer poll (can also generate content for your blog or social media channels).
  • Create a side project to promote your startup (read more).
  • A/B test your landing/payment pages.
  • A/B test email newsletters and promotions.
  • Implement Twitter cards on your blog posts.
  • Implement rich snippets in Google search results.
  • Analyze user signup flow (check out the teardowns here).
  • Test your website on multiple platforms, make sure speed is good.
  • Use Website Grader to pinpoint website improvements.
  • Create and track weekly traffic and growth goals.
  • Time social media posts and email newsletters to when your audience is most likely to respond.
  • Make sure each page on your site has a clear call-to-action.
  • Audit and improve your conversion rate (see this checklist for detailed steps you can take)
  • Set up automatic analytics reports to be emailed to you each week.
  • Experiment with various signup form locations, colors, and sizes.
  • Add “Exit Intent” popup to your blog/site.
  • Create an FAQs page.
  • Verify your website’s tags are correct with Google Tag Assistant.
  • Watch a first time user use your product.
  • Collect and display testimonials from happy users.
  • Survey or poll your users for feedback (see our list of survey tools for lots of great options at any budget or this list of Google Forms alternatives).
  • Use Monkey Test It to find bugs and broken links of your site. Set up an alert to notify you on breakage.
  • Use Checkbot on your website to test for and fix SEO, speed and security problems.
  • Follow the steps here to ensure GDPR compliance.